We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provide turndown service and clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

REPORTS TO: Housekeeping Manager/Director

WORK ENVIRONMENT:

Guest Rooms, Guest and Service Corridors, Housekeeping Office.

KEY RELATIONSHIPS:

Internal:                    Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.

External:                   Hotel guests/visitors.

QUALIFICATIONS

Essential:

• Fluency in English both verbal and non-verbal.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• High school graduate.
• Fluency in second language, preferably Spanish.
• Previous training in guest relations.
• Previous experience in hospitality industry, preferably Housekeeping in an ultra luxury market.
• 2 years prior experience in cleaning hotel guest rooms.
• Knowledge of proper chemical handling.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 10 to 50 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 8’ inches/feet.
4. 4. Satisfactorily communicate with guests, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport turndown cart with cleaning supplies, turndown/guest room amenities and linens to assigned guest room and position securely.
• Provide turndown service to designated rooms on assignment sheet according to marked priority.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout.
• Replace soiled bed sheets and turn down bed.
• Place specified items in designated locations (turndown amenity/cards, doorknob menu, bathrobe with card, bed floor mats, TV remove control).
• Refresh ice bucket, tray and glasses.
• Close drapes/shutters.
• Set lighting and thermostat to designated levels.
• Remove Room Service trays/tables/items from room to elevator service landing.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Re-hand/refold clothes.
• Clean guest rooms as assigned.
• Update status of rooms cleaned and turned down on assignment sheet.
• Return and restock cart at end of shift.
• Empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys.
• Report any damages or maintenance problems to the Dispatcher.
• Turn over any lost and found items from guest rooms to the Security.
• Stock amenity items such as re-filling lotion, bottles.
• Give marked assignment sheet to Dispatcher and punch out.
• To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.

SECONDARY JOB FUNCTIONS

• Make up cribs and rollaway beds when needed.
• Stock cleaning supply caddies in Housekeeping department.
• Re-hang/refold clothes.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation

For an executive assistant supporting a CEO or senior executive—particularly in a luxury hospitality, real estate, or branded residences organization—the role should be significantly more strategic than a traditional administrative assistant. The ideal candidate should function as a project coordinator, research analyst, executive administrator, and AI-enabled productivity specialist.

Executive Assistant – Accounting, Research, Events & AI

Position Summary

The Executive Assistant will provide high-level support to the CEO by managing executive priorities, coordinating financial and administrative activities, conducting research, organizing high-profile events, and leveraging artificial intelligence (AI) to improve productivity, reporting, and decision-making. The individual must be exceptionally organized, analytical, proactive, and able to manage multiple confidential projects simultaneously.

Qualifications

Education

• Bachelor's degree in Business Administration, Finance, Accounting, Hospitality Management, Communications, or related field.
• Project Management certification (preferred).
• AI or technology certifications (preferred).

Experience

• 5–10 years supporting C-suite executives.
• Experience in luxury hospitality, real estate development, finance, or professional services preferred.
• Proven experience coordinating executive meetings and VIP events.
• Experience assisting with accounting and financial reporting.

Core Competencies

Executive Support

• Complex calendar management
• Travel coordination
• Meeting preparation
• Board presentations
• Confidential correspondence
• Minute taking
• Executive follow-up and project tracking

Accounting & Financial Administration

• Budget tracking
• Invoice processing
• Expense management
• Credit card reconciliation
• Purchase orders
• Financial reporting
• Payroll coordination
• Vendor management
• Excel financial analysis
• Understanding of accounting principles

Software

• QuickBooks (preferred)
• Microsoft Excel (advanced)
• Microsoft Dynamics, Oracle, SAP, or similar ERP systems

Research & Business Analysis

Ability to independently research topics including:

• Competitor analysis
• Market trends
• Luxury hospitality
• Branded residences
• Wellness and longevity
• Investment opportunities
• Industry benchmarking
• Financial data
• Vendor comparisons

Should be capable of producing:

• Executive summaries
• Research reports
• PowerPoint presentations
• Recommendation memos

Event Management

Experience organizing:

• Executive dinners
• Board meetings
• Investor presentations
• VIP guest experiences
• Conferences
• Corporate events
• Hotel site visits
• International travel itineraries

Responsibilities include:

• Budget management
• Vendor negotiations
• Invitations
• RSVP tracking
• Event logistics
• Production schedules
• On-site coordination

AI Skills (Highly Preferred)

The ideal candidate should already be comfortable using AI as part of their daily workflow.

Required AI Knowledge

ChatGPT

• Writing and editing
• Research
• Executive summaries
• Meeting notes
• Presentation creation
• Data analysis
• SOP development

Microsoft Copilot

• Excel automation
• Word drafting
• Outlook email management
• PowerPoint generation

AI Productivity Tools

• Notion AI
• Otter.ai
• Fireflies.ai
• Grammarly
• Perplexity AI
• Claude (preferred)
• Canva AI

Should understand:

• Prompt engineering
• AI workflow automation
• AI-assisted research
• AI meeting summaries
• AI document creation
• Responsible use of AI and data confidentiality

Technical Skills

Expert knowledge of:

• Microsoft Office Suite
• Excel (advanced)
• PowerPoint
• Word
• Outlook
• Teams
• SharePoint
• Adobe Acrobat

Preferred:

• Asana
• Monday.com
• Smartsheet
• Trello
• Airtable
• Salesforce

Personal Attributes

• Highly organized
• Strong attention to detail
• Exceptional written and verbal communication
• Excellent judgment
• Professional presence
• Strong business acumen
• Resourceful problem solver
• Able to anticipate executive needs
• Handles confidential information with discretion
• Calm under pressure
• Strong follow-through
• Positive, service-oriented attitude

Key Performance Indicators (KPIs)

• Executive requests completed accurately and on time
• Calendar conflicts proactively resolved
• Financial reports submitted on schedule
• Research delivered with actionable recommendations
• Event execution within budget
• AI tools adopted to improve productivity
• Reduction in administrative turnaround time
• Accuracy of financial reconciliations
• Executive satisfaction with responsiveness and support

Preferred Characteristics

The ideal candidate:

• Thinks like a Chief of Staff while executing like an Executive Assistant.
• Is technologically curious and continuously learns new AI tools.
• Can independently research complex business topics and synthesize findings into executive-level recommendations.
• Anticipates needs before being asked and takes ownership of projects from initiation through completion.
• Possesses exceptional professionalism, discretion, and emotional intelligence.

This combination of executive support, financial administration, research capability, event management, and AI proficiency represents the profile of a modern Executive Assistant capable of supporting a CEO in a fast-paced, strategic organization.

“We look for people with great hearts who care and are passionate and want to be part of the Acqualina Difference.”

 Deborah Yager Fleming, CEO and Partner

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

REPORTS TO: Director of Housekeeping/, Assistant Manager.

Qualifications

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Computer proficiency mainly in Excel, Words, Outlook and Power-point.
• Familiar with software and programs related to Hospitality/Housekeeping.
• Proven experience in housekeeping or a related field, with prior supervisory or coordinating experience preferred.
• Strong organizational and time-management skills, with the ability to prioritize and multitask.
• Excellent communication and interpersonal skills to effectively interact with staff, management, and guests.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Flexibility to work varied shifts, including weekends and holidays, as needed.
• Ability to:

• Assign daily tasks and room assignments to housekeeping staff, ensuring optimal workflow and efficiency.
• Monitor and track the completion of cleaning schedules, inspecting areas for quality and adherence to standards.
• Maintain and manage inventory of cleaning supplies and equipment, placing orders as needed to avoid shortages.
• Respond promptly to guest or client inquiries, special requests, and concerns related to housekeeping services.
• Collaborate with other departments to coordinate housekeeping efforts for events, maintenance projects, or special requests.
• Prepare daily and weekly reports on housekeeping operations, staff performance, and supply usage.
• Train new team members on housekeeping procedures, safety protocols, and company standards.
• Ensure compliance with health, safety, and sanitation regulations at all times.

Desirable:

• Some college.
• Experience in Hospitality Industry in similar position.
• Previous guest and resident relations training
• Fluency in a second language, preferably Spanish and/or Creole.
• Familiar with HotSOS System application.
• Familiar with preventive maintenance programs.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, including Forbes/LQA/AAA standards.
• Assign guestrooms to room attendants and turndown attendants in Rex/Hotsos.
• Assign and monitor cleaning of arrival rooms, daily/evening services, and special guest requests.
• Assign and monitor completion of balcony cleaning and item delivery via Hotsos tickets.
• Ensure adequate staff is scheduled for the following shift.
• Update room status in Opera Cloud as required.
• Anticipate guest and residents’ needs, responding promptly while following all company standards.
• Ensure HOTSOS tickets are reviewed and resolved daily in a timely manner.
• Manage HOTSOS tickets and assign them in a relevant manner, in order of priority.
• Remain informed on the status of all open HOTSOS tickets, on a daily basis.
• Log and action all guest and resident complaints, ensuring guest and resident satisfaction, whether by resolving the complaint and/or escalating it to the pertinent leader.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
•  
• available laundry/dry cleaning services and hours of operation
• Set up workstation with necessary supplies and resource materials.
• Read previous shift handover email daily and record all pertinent information in the handover email sent to the following shift.
• Check employee attendance and document tardiness and absenteeism.
• Log departmental days off requests.
• Complete supply requisitions and generate Purchase Orders to be submitted to the Director of Housekeeping.
• Prioritize assignments and tasks for the shift.
• Make telephone calls to specified individuals as necessary and/or requested by the Managing Team.
• Make photocopies as required.
• Attend designated meetings.
• Maintain all necessary reference books and manuals as required.
• Create work orders for maintenance and repairs in Hot-SOS.
• Support and coordinate guestroom deep cleaning program.
• Maintain PRP/Deep Clean records.
• Coordinate completion of guestroom projects as assigned by housekeeping leadership and log all completed/pending rooms/areas as required.
• Maintain confidentiality and security of specified resort information, correspondence, reports and files.
• To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.

Maintain knowledge of:

• all hotel services/features and hours of operation.
• all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.
• housekeeping services available for guests.

SECONDARY JOB FUNCTIONS

• Attend designated meetings, take minutes, transcribe and distribute.
• Assist in inventory of housekeeping supplies as assigned.
• Assist in all areas of Housekeeping as assigned.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.  Responds to emergency situations as needed.  Provides leadership to the Security Officers on the Lead Officers assigned shift.  Assists the Shift Supervisor in the leadership of his assigned shift, ensures Security Officers complete their tasks, staff their posts and adhere to the Policy and Procedures of Acqualina Resort & Spa and the Departmental Directives of the Acqualina Resort & Spa Security Department.  Ability to perform the function of Shift Supervisor in their absence.

REPORTS TO: Shift Supervisor or in their absence the Overnight Security Manager

SUPERVISES: All Overnight Security Officers/Dispatchers

WORK ENVIRONMENT: All areas of Hotel and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Longer periods in stationary standing position
• Walking long distances

KEY RELATIONSHIPS:

Internal:                    All Hotel staff.

External:                   Hotel Guests/Visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Work a flexible schedule/weekends/holidays 

Desirable:

• High School Diploma.
• 2 years experience.
• Experience with computers.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and basic first aid.
• Fluency in a second language, preferably Spanish or Creole or Russian is preferred.
• Valid State of Florida driver’s license.
• Excellent driving record.
• Able to drive all Company Vehicles.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 40 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 12 inches.
4. Remain in active for 8 hours throughout work shift.
5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. Ability to walk extended periods of time.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW: The Sales and Marketing Coordinator is responsible for supporting the Director of Sales and Marketing through the implementation of sales and marketing programs.

REPORTS TO:  Regional Directors of Sales

KEY RELATIONSHIPS:

Internal:                       Front office team, Sales and Marketing team, Housekeeping, all Resort Managers and Executive Offices.

External:                      Resort & Resident guests/visitors, the Owners, Travel and Tour Company Representatives and Meeting Planners.

QUALIFICATIONS

Essential:

1. High school graduate.
2. Fluency in English and/or Spanish, Portuguese or Russian.  Strong written, verbal and non-verbal communication.
3. Experience with Microsoft Office (Word/Excel/PowerPoint)
4. Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remain calm and resolving problems using good judgment.
• Follow directions thoroughly
• Understand guest’s services and needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/resident information and pertinent resort data.

Desirable:

1. College degree.
2. Experience with Daylight, Sales and Marketing Management Software.
3. Previous experience in hospitality industry.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 5 to 20 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 12 inches.
4. Remain in stationary position for 6-8 hours throughout work shift.
5. Satisfactory communicate with guests, management and co-workers to their understanding.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

REPORTS TO: Housekeeping Manager/Director

WORK ENVIRONMENT:

Guest Rooms, Guest and Service Corridors, Housekeeping Office.

KEY RELATIONSHIPS:

Internal:                    Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.

External:                   Hotel guests/visitors.

QUALIFICATIONS

Essential:

• Fluency in English both verbal and non-verbal.
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• High school graduate.
• Fluency in second language, preferably Spanish.
• Previous training in guest relations.
• Previous experience in hospitality industry, preferably Housekeeping in an ultra luxury market.
• 2 years prior experience in cleaning hotel guest rooms.
• Knowledge of proper chemical handling.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 10 to 50 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 8’ inches/feet.
4. 4. Satisfactorily communicate with guests, management and co-workers to their understanding.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.  Responds to emergency situations as needed.  Provides leadership to the Security Officers on the Lead Officers assigned shift.  Assists the Shift Supervisor in the leadership of his assigned shift, ensures Security Officers complete their tasks, staff their posts and adhere to the Policy and Procedures of Acqualina Resort & Spa and the Departmental Directives of the Acqualina Resort & Spa Security Department.  Ability to perform the function of Shift Supervisor in their absence.

REPORTS TO: Shift Supervisor or in their absence the Security Manager

SUPERVISES: All Security Officers/Dispatchers

WORK ENVIRONMENT: All areas of Hotel and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Longer periods in stationary standing position
• Walking long distances

KEY RELATIONSHIPS:

Internal:                    All Hotel staff.

External:                   Hotel Guests/Visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Work a flexible schedule/weekends/holidays 

Desirable:

• High School Diploma.
• 2 years experience.
• Experience with computers.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and basic first aid.
• Fluency in a second language, preferably Spanish or Creole or Russian is preferred.
• Valid State of Florida driver’s license.
• Excellent driving record.
• Able to drive all Company Vehicles.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in active for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The Marketing Coordinator is responsible for the overall organization of all marketing collateral (in electronic form as well as printed form) and facilitates all video, content, photo and design requests for Acqualina Resort as well as The Mansions at Acqualina.

The Marketing Coordinator plays a key role in the development of the Acqualina Resort and The Mansions at Acqualina social media strategy and blog strategy, manages all social media platforms and actively researches for new findings, analyzes and documents all progress on a monthly and quarterly basis. This position also contributes to the overall promotional marketing strategy for Acqualina Spa By ESPA, Piazzetta at Acqualina and Acqualina Wedding segments.

The Marketing Coordinator uses graphic design capabilities to design collateral pieces as needed- for digital as well as printed purposes.

The Marketing Coordinator also holds administrative responsibilities.

REPORTS TO: Marketing Manager

KEY RELATIONSHIPS:

Internal:                    Food and Beverage Team, Spa Team, AcquaMarine Team, Human Resources Team, Sales and Marketing Team, all Resort Managers and Department Heads, Executive Offices and The Mansions at Acqualina team.

External:                   Sabre Hospitality Solutions, Brandlink Communications, several online partners such as Startle, Grace Ormond, Bridal Circle..etc. and Social Media Fan Base.

QUALIFICATIONS

Essential:

• Bachelor's degree in business, sales, public relations, graphic design or marketing or equivalent training in business or sales management.
• Fluency in English. Strong written, verbal and non-verbal communication.
• Excellent English writing and grammar skills.
• Strong time management skills. Marketing Coordinator must be proactive and push creative processes along to meet all deadlines on time.
• Ability to turn projects around on a speedy timetable and with accuracy. 
• Excellent knowledge of company's products, and selling skills.
• Excellent time management, communications, decision making, human relations, presentation and organization skills.
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s needs and desires.
• Work cohesively with co-workers as part of a team.
• Positive attitude and determination to succeed.
• Work with minimal supervision.
• Maintain confidentiality of guest/resident information and pertinent resort data.
• Continuously be in the know about social media trends, best practices and upcoming platforms.

Desirable:

• Fluency in a second language, preferably Spanish.
• Experience with Exact Target and/or other e-blast tools.
• Experience with CMT and MCC tools.
• Experience with InDesign & Adobe.

COMMUNICATION

Essential:

• Be a clear communicator, upfront and honest.
• Be an excellent representative of the Acqualina brand.
• Take ownership of your respective areas/tasks and assure that each finished product represents Acqualina’s Five Star brand.
• Keep open communication with Marketing Manager at all times. 
• Satisfactorily communicate with guests, management and co-workers as well as external relationships.
• Respect for general office environment and co-workers.
• Hotel sales office experience, on property preferred.

ESSENTIAL JOB FUNCTIONS

• Prepare and maintain marketing timeline for all hotel outlets, timeline for social media initiatives and timeline for blog schedule, together with the Marketing Manager.

•   Prepare and maintain marketing timeline for The Mansions at Acqualina together with the Marketing Manager.
• Maintain and assist with the development of Acqualina’s and The Mansions at Acqualina’s social media messaging (currently on Facebook, Twitter and Pinterest and Instagram coming soon) and blog content and promotional content. Messaging should stay in line with current trends. Our main goals are to a.) introduce our brand to consumers on a personal level b.) gain promotion awareness c.) drive traffic to www.acqualina.com and www.mansionsatacqualina.com and d.) influence consumers to book and buy.

• Document all social media findings for Facebook, Twitter and Pinterest and Instagram on a weekly and monthly basis. Share worthy findings to Acqualina Sales Team, Acqualina Managers and The Mansions at Acqualina team.
• Stay educated on social media and digital marketing trends and upcoming platforms. Propose new and fresh ideas for social media campaigns, sweepstakes and enhancements.

• Place key messaging on all distribution channels including website, eblast, social media, blogs and online partners for Acqualina Resort and The Mansions at Acqualina. 

• Maintain Marketing Binder, note worthy findings in a concise, organized manner for Acqualina Resort and The Mansions at Acqualina.
• Produce internal marketing pieces such as the weekly activity sheet, monthly poster and all portraits for Acqualina Resort.
• Use graphic design skills to create marketing pieces- digital and print.
• Assist with all partnership and marketing placements for Acqualina Resort.
• Work closely with Acqualina Department Head managers to develop blog content. Pull content from slated promotions to create blog content.
• Act as photographer and photo editor when needed.
• Assist in coordination of photo shoots and film shoots to include B Roll.
•  Maintain an organized media library for The Mansions at Acqualina and Acqualina Resort. Assist with photo/ video requests.
• Coordinate the design and delivery of promotional email blasts as outlined on the marketing communication/timeline plans for Acqualina Resort and The Mansions at Acqualina.
• Assist with the maintenance of organized database (lists) on the shared drive and in the exact target tool for Acqualina Resort and The Mansions at Acqualina. Update and segment lists as necessary.
• Assist with the development of marketing events.
• Participate in relevant key local events.
• Prepare yearly strategy and actions for certain section of the marketing plan (due in September) for Acqualina Resort and The Mansions at Acqualina.
• Further develop Acqualina’s General Mills Box Top for Education Program.
•  Take active role in the annual I Have a Dream Foundation gala by providing social media support.
• Accept additional responsibilities as needed.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Resort specifications, courteously and efficiently. Collect payments.  Also assists in the maintenance of the Restaurant area and equipment.

REPORTS TO: Assistant F&B Manager /F&B Recreation Manager / F&B Manager

WORK ENVIRONMENT:

IRD, Banquets, Costa Grill, Kitchen/Stewarding areas.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors. 

KEY RELATIONSHIPS:

Internal:                    Staff in IRD, Costa Grill, Bar, Kitchen/Stewarding, Housekeeping and Front Desk.

External:                   Resort guests/ visitors and resident guest/visitors

QUALIFICATIONS

Essential:

• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Food handling certification.
• knowledge of variable food service styles
•  2  years experience as a Restaurant Server.
• Minimum  18  years of age to serve alcoholic beverages.
• Ability to:
• understand and focus attention on guest needs, remaining calm and courteous.
• be well organized, maintain concentration and think clearly when providing service to    #    guests within any given period of time.
• focus attention on details.
• suggestively sell restaurant menu items, beverages and wines.
• access and input information into P.O.S. system.
• maintain good coordination while serving orders quickly.
• perform job functions with minimal supervision.
• work cohesively with co-workers as part of a team
• perform job functions with attention to detail, speed, and accuracy
• be a clear thinker, remaining calm and resolving problems using good judgment
• work with minimal supervision
• maintain confidentiality of guest information and pertinent resort data
• suggestively sell restaurant menu items, beverages and wines

Desirable:

• High school graduate or equivalent vocational training certificate.
• Certification of previous training in liquor, wine and food service.
• Previous culinary training.
• Fluency in a second language, preferably Spanish/other.
• Certification in an alcohol awareness program.
• Certification in CPR.
• Ability to input and access information in the property management system/computer/point of sales system.
• Prior guest relations training.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The provider is responsible for ensuring positive and friendly guest relations at all times with both internal and external guests as is expected of Acqualina Spa Five Star culture. Customizing skincare and body needs based on individual clients utilizing protocols, in addition to educating all guests on home care products as needed for healthier skin.  

REPORTS TO:      Operations Manager/Spa Director

WORK ENVIRONMENT:

·         Job involves working:  Main: locker rooms, relaxation areas, SPA Pool Trace. Secondary: All spa areas 

·         While standing for up to 8 hours including stair climbing to access various locations within spa

·         Lifting and/or moving up to 50 pounds. 

·         Under variable temperature conditions (or extreme heat or cold)

·         Under variable noise levels

·         Outdoors/indoors

KEY RELATIONSHIPS:

Internal: Staff in Spa, Pool, Laundry, Housekeeping and Engineering.

External:   Hotel guests/visitors, Spa members.          

QUALIFICATIONS:

Essential:

• High school graduate.
• Current Florida license in Massage therapy from an accredited school.
• Fluent in English.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize, organize and follow up.
• be a clear thinker, remaining calm and resolving problems using good judgement.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a five cultured team.
• work with minimal supervision.
• maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• Previous experience as a therapist
• Experience with computers, calculators or word processors.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training
• Fluency in a second language preferably Spanish, Portuguese or Russian
• Knowledge of Forbes 5 Star, LHW, AAA Five Diamond and ESPA standards.

“We look for people with great hearts who care and are passionate and want to be part of the Acqualina Difference.”

 Deborah Yager Fleming, CEO and Partner

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Provide clerical/secretarial and administrative support for the Housekeeping department, including dictation, typing, computer input, filing, tracing, answering telephones, printing reports, payroll, maintaining employee files and departmental records/logs.

REPORTS TO: Director of Housekeeping/, Assistant Manager.

Qualifications

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Computer proficiency mainly in Excel, Words, Outlook and Power-point.
• Familiar with software and programs related to Hospitality/Housekeeping.
• Proven experience in housekeeping or a related field, with prior supervisory or coordinating experience preferred.
• Strong organizational and time-management skills, with the ability to prioritize and multitask.
• Excellent communication and interpersonal skills to effectively interact with staff, management, and guests.
• Attention to detail and a commitment to maintaining high cleanliness standards.
• Flexibility to work varied shifts, including weekends and holidays, as needed.
• Ability to:

• Assign daily tasks and room assignments to housekeeping staff, ensuring optimal workflow and efficiency.
• Monitor and track the completion of cleaning schedules, inspecting areas for quality and adherence to standards.
• Maintain and manage inventory of cleaning supplies and equipment, placing orders as needed to avoid shortages.
• Respond promptly to guest or client inquiries, special requests, and concerns related to housekeeping services.
• Collaborate with other departments to coordinate housekeeping efforts for events, maintenance projects, or special requests.
• Prepare daily and weekly reports on housekeeping operations, staff performance, and supply usage.
• Train new team members on housekeeping procedures, safety protocols, and company standards.
• Ensure compliance with health, safety, and sanitation regulations at all times.

Desirable:

• Some college.
• Experience in Hospitality Industry in similar position.
• Previous guest and resident relations training
• Fluency in a second language, preferably Spanish and/or Creole.
• Familiar with HotSOS System application.
• Familiar with preventive maintenance programs.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, including Forbes/LQA/AAA standards.
• Assign guestrooms to room attendants and turndown attendants in Rex/Hotsos.
• Assign and monitor cleaning of arrival rooms, daily/evening services, and special guest requests.
• Assign and monitor completion of balcony cleaning and item delivery via Hotsos tickets.
• Ensure adequate staff is scheduled for the following shift.
• Update room status in Opera Cloud as required.
• Anticipate guest and residents’ needs, responding promptly while following all company standards.
• Ensure HOTSOS tickets are reviewed and resolved daily in a timely manner.
• Manage HOTSOS tickets and assign them in a relevant manner, in order of priority.
• Remain informed on the status of all open HOTSOS tickets, on a daily basis.
• Log and action all guest and resident complaints, ensuring guest and resident satisfaction, whether by resolving the complaint and/or escalating it to the pertinent leader.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
•  
• available laundry/dry cleaning services and hours of operation
• Set up workstation with necessary supplies and resource materials.
• Read previous shift handover email daily and record all pertinent information in the handover email sent to the following shift.
• Check employee attendance and document tardiness and absenteeism.
• Log departmental days off requests.
• Complete supply requisitions and generate Purchase Orders to be submitted to the Director of Housekeeping.
• Prioritize assignments and tasks for the shift.
• Make telephone calls to specified individuals as necessary and/or requested by the Managing Team.
• Make photocopies as required.
• Attend designated meetings.
• Maintain all necessary reference books and manuals as required.
• Create work orders for maintenance and repairs in Hot-SOS.
• Support and coordinate guestroom deep cleaning program.
• Maintain PRP/Deep Clean records.
• Coordinate completion of guestroom projects as assigned by housekeeping leadership and log all completed/pending rooms/areas as required.
• Maintain confidentiality and security of specified resort information, correspondence, reports and files.
• To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability.

Maintain knowledge of:

• all hotel services/features and hours of operation.
• all guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.
• housekeeping services available for guests.

SECONDARY JOB FUNCTIONS

• Attend designated meetings, take minutes, transcribe and distribute.
• Assist in inventory of housekeeping supplies as assigned.
• Assist in all areas of Housekeeping as assigned.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The Sales Manager is expected to be extremely hands-on in making sales efforts, including on-site meetings, generating sales leads, assistance in sales prospecting, attending networking events, securing marketing features and more.

REPORTS TO: VP of Sales & Marketing             

KEY RELATIONSHIPS:

Internal:                    Front Office team, Sales and Marketing team, Catering team, all Resort Managers, and Executive Offices.

External:                   Resort guests/visitors, Travel and Tour Company representatives,  Journalists, Leading Hotels of the World, Meeting Planners, Corporate Planners, PR companies, Influencers and Partner Contacts.

QUALIFICATIONS

Essential:

• Bachelor's degree in business, sales, or marketing or equivalent training in business or sales management.
• Fluency in English. Strong written, verbal and non-verbal communication.
• Familiarity with yield management and forecasting.
• Excellent knowledge of company's products, and selling skills.
•  Excellent time management, communications, decision making, human relations, presentation and organization skills.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest/resident information and pertinent resort data.
• ascertain departmental training needs and provide such training.

Desirable:

• Fluency in a second language.
• Experience with MS PowerPoint, SalesForce, Daylight, Sales and Marketing Management software.

PHYSICAL ABILITIES

Essential:

1. 1. Satisfactorily communicate with guests, management and co-workers to their understanding.
2. 2. General office environment. Travel is required.
3. 3. Hotel sales office experience, on property preferred.

ESSENTIAL JOB FUNCTIONS

• Ensure knowledge of US territory (Focus on Northeast, Los Angeles, Mid-West, Texas, and Florida) & market production for all segments of business. Develop plans to maintain business as well as increase business from markets with the highest potential of incline in room revenue.
• Ensure reservations are well briefed on any promotional offers and key accounts. Help train reservations consultants and sales and marketing coordinator on how to respond to requests and maximize tape chart opportunity.
• Assist with the development of editorial features from US territory. Meet with media during sales calls as well as on property visits as needed.
• Report market trends to include changing market conditions, trends on competition, sales activity.
• Secure marketing placement in partner communication pieces sent to partners and also direct consumers in designated territory.
• Provide report pulled from Salesforce every Friday sent to DOSM, GM and CEO (1) list all booking opportunities both confirmed with listed revenue as well as lost business (2) sales activities – sales calls/ number of agents seen and booking potentials, marketing opportunities, prospecting actions etc.
• Ensure trip schedules are sent to DOSM prior to departure
• After each trip provide a report (can be listed in Friday report) for each account visited, any trends/ market information obtained on the trip, and all follow up actions.
• Ensure trip expenses are in line with funds in marketing plan. Submit expense report immediately following trip.
• Maintain all contact, account, activities and booking information in SalesForce.
• Work directly with key partners such as American Express, Virtuoso, Signature, Travel Leaders Elite, Andrew Harpers to develop and maintain relationships with the goal of increasing market share for Acqualina from designated sales territories.
• Solicit group business by expanding group account base.
• Act as lead project manager for Elite Meetings, CVent, Helms Briscoe, Destinations Link Hospitality, MPI and any other group focused meetings and group partnerships.
• Identify and develop new potential group and leisure accounts.
• Function as effective liaison between clients and resort personnel.
• Create and execute plans and actions for the group market segment.
• Contact all past Acqualina Groups and re-qualify for future business.
• Conduct Web based trainings when needed for partner and non partner accounts.

• Maintain list of TOP 100 Accounts and update on quarterly basis. Implement ACP – Account Coverage Program for designated territory.

1. Oversee conference service requests from groups booked.
2. Prepare and distribute Booking Recaps and Group Resumes for group bookings.

1. Organize and accompany familiarization trips and resort site inspections for clients as needed and entertain major clients of the resort.
2. Work closely with LHW to ensure Acqualina is considered for all sales and marketing opportunities etc.
3. Call upon Virtuoso and Signature agencies as well as other partner to nurture relationships.
4. Provide feedback and market information to DOSM on changing market conditions, including trends on the competition, as a result of sales activity and interaction with competitive hotel staff.
5. Work closely with DOSM on group inquiries providing rates and during negotiations to ensure the group is a good fit for the hotel over need dates.
6. Provide lead updates during weekly sales meetings and ensure GRC is always updated with pick up, cut off dates, booked dates, room nights and rates.  Also ensure GRC reflects budget for and variance for each month reported.
7. Create and execute regular communications as required to promote any tactical offers including group e-blasts to garner business over need dates.
8. Complete monthly and quarterly group production reports as well as recap of calls and market trends and intelligence obtained.  Monthly and quarterly reports should be done by the 5^th of each month for the previous month and quarter.
9. Participate in PST – Prime Selling Time to reach 20 prospecting calls per week.
10. Assist with the preparation of marketing plan components to include comp set analysis, SWAT, territory details.
11. Work closely with Operations Department and Director of Catering to deliver optimum service.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.  Responds to emergency situations as needed. 

REPORTS TO: Director of Security. 

SUPERVISES: All Security Officers/Dispatchers

WORK ENVIRONMENT: All areas of Hotel and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals

KEY RELATIONSHIPS:

Internal:                    All Hotel staff.

External:                   Hotel Guests/Visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Work a flexible schedule/weekends/holidays

Desirable:

• College degree.
• 2 years experience.
• Experience with computers.
• Ability to input and access information in the property management system/computers.
• Experience in Hospitality Industry in similar position.
• Previous guest relations training.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Fluency in a second language, preferably Spanish or Creole or Russian.
• Valid driver’s license.
• Excellent driving record.
• Able to drive all Company Vehicles.

 PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 12 inches.
4. 4. Remain in active for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guests, management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW 

Monitors and patrols assigned areas to provide a safe environment for guests, residents and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.   Responds to emergency situations as needed.  

REPORTS TO: Director of Security and/or Shift Supervisor.

WORK ENVIRONMENT: All areas of Resort and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal:                    All Resort Staff.

External:                   Resort Guest, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS 

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.

• Ability to:
• Perform job functions with attention to detail,  speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest, resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

Desirable:

• 2 years of experience.
• Experience with computers.
• Ability to input and access information in the property management system computers.
• Experience in Hospitality Industry in similar position.
• Previous guest and residents relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 35-40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 2 feet.
4. 4. Remain in stationary position for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.
7. 7. Ability to running up the stairs

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:   

Ensure the maintenance of the highest standards of hygiene and cleanliness in all aspects of the operation. Responsible for monitoring spa facilities, ensuring positive and friendly guest relations. Attendant observes all activity within assigned areas, offering assistance to guests/visitors.

REPORTS TO: Spa Supervisor / Spa Management 

WORK ENVIRONMENT:

·         Job involves working:  Main: locker rooms, relaxation areas, SPA Pool Trace. Secondary: All spa areas 

·         While standing for up to 8 hours including stair climbing to access various locations within spa

·         Lifting and/or moving up to 50 pounds. 

·         Under variable temperature conditions (or extreme heat or cold)

·         Under variable noise levels

·         Outdoors/indoors

KEY RELATIONSHIPS:

Internal: Staff in Spa, Pool, Grounds, Food and Beverage, Rooms, Laundry, Housekeeping and Engineering

External:   Hotel guests/visitors, Spa members.          

QUALIFICATIONS:

Essential:

1.       Oral proficiency in English language.

2.       Experience in Guest Service or similar experience.

3.       Positive demeanor.

4.       Commitment to spa needs, colleagues, and guests.

1. Must be willing to work a flexible schedule.        
2. Must be self-motivated.
3. Must be flexible and able to work efficiently under pressure.
4. Must work in a safe, prudent and organized manner.

9.       Ability to:

a.       Perform job functions with attention to detail, speed and accuracy.

b.      Prioritize, organize and follow-up

c.       Be a clear thinker, remaining calm and resolving problems using good judgment.

d.      Follow directions thoroughly

e.       Understand guest service needs

f.        Work cohesively with co-workers as part of a team

g.       Work with minimal supervision

h.      Maintain confidentiality of guest information and pertinent hotel data

Desirable:      Fluency in a second language preferably Spanish, Portuguese or Russian

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:  As Breakfast Server at Acqualina Resort & Residences, your primary responsibility is to creating a flawless dining experience for guests during the breakfast service at our upscale hotel. You will be an integral part of the food and beverage team, ensuring that the restaurant area is clean, organized, and well-maintained. Your attention to detail and dedication to guest satisfaction will contribute to the overall success of the breakfast service.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:  As Breakfast Runner at Acqualina Resort & Residences, your primary responsibility is to assist in creating a flawless dining experience for guests during the breakfast service at our upscale hotel. You will be an integral part of the food and beverage team, ensuring that the restaurant area is clean, organized, and well-maintained. Your attention to detail and dedication to guest satisfaction will contribute to the overall success of the breakfast service.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

The Sales Manager is expected to be extremely hands-on in making sales efforts, including on-site meetings, generating sales leads, assistance in sales prospecting, attending networking events, securing marketing features and more.

REPORTS TO: VP of Sales & Marketing             

KEY RELATIONSHIPS:

Internal:                    Front Office team, Sales and Marketing team, Catering team, all Resort Managers, and Executive Offices.

External:                   Resort guests/visitors, Travel and Tour Company representatives,  Journalists, Leading Hotels of the World, Meeting Planners, Corporate Planners, PR companies, Influencers and Partner Contacts.

QUALIFICATIONS

Essential:

• Bachelor's degree in business, sales, or marketing or equivalent training in business or sales management.
• Fluency in English. Strong written, verbal and non-verbal communication.
• Familiarity with yield management and forecasting.
• Excellent knowledge of company's products, and selling skills.
•  Excellent time management, communications, decision making, human relations, presentation and organization skills.
• Ability to:

• perform job functions with attention to detail, speed and accuracy.
• prioritize and organize.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guest’s service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest/resident information and pertinent resort data.
• ascertain departmental training needs and provide such training.

Desirable:

• Fluency in a second language.
• Experience with MS PowerPoint, SalesForce, Daylight, Sales and Marketing Management software.

PHYSICAL ABILITIES

Essential:

1. 1. Satisfactorily communicate with guests, management and co-workers to their understanding.
2. 2. General office environment. Travel is required.
3. 3. Hotel sales office experience, on property preferred.

ESSENTIAL JOB FUNCTIONS

• Ensure knowledge of US territory (Focus on Northeast, Los Angeles, Mid-West, Texas, and Florida) & market production for all segments of business. Develop plans to maintain business as well as increase business from markets with the highest potential of incline in room revenue.
• Ensure reservations are well briefed on any promotional offers and key accounts. Help train reservations consultants and sales and marketing coordinator on how to respond to requests and maximize tape chart opportunity.
• Assist with the development of editorial features from US territory. Meet with media during sales calls as well as on property visits as needed.
• Report market trends to include changing market conditions, trends on competition, sales activity.
• Secure marketing placement in partner communication pieces sent to partners and also direct consumers in designated territory.
• Provide report pulled from Salesforce every Friday sent to DOSM, GM and CEO (1) list all booking opportunities both confirmed with listed revenue as well as lost business (2) sales activities – sales calls/ number of agents seen and booking potentials, marketing opportunities, prospecting actions etc.
• Ensure trip schedules are sent to DOSM prior to departure
• After each trip provide a report (can be listed in Friday report) for each account visited, any trends/ market information obtained on the trip, and all follow up actions.
• Ensure trip expenses are in line with funds in marketing plan. Submit expense report immediately following trip.
• Maintain all contact, account, activities and booking information in SalesForce.
• Work directly with key partners such as American Express, Virtuoso, Signature, Travel Leaders Elite, Andrew Harpers to develop and maintain relationships with the goal of increasing market share for Acqualina from designated sales territories.
• Solicit group business by expanding group account base.
• Act as lead project manager for Elite Meetings, CVent, Helms Briscoe, Destinations Link Hospitality, MPI and any other group focused meetings and group partnerships.
• Identify and develop new potential group and leisure accounts.
• Function as effective liaison between clients and resort personnel.
• Create and execute plans and actions for the group market segment.
• Contact all past Acqualina Groups and re-qualify for future business.
• Conduct Web based trainings when needed for partner and non partner accounts.

• Maintain list of TOP 100 Accounts and update on quarterly basis. Implement ACP – Account Coverage Program for designated territory.

1. Oversee conference service requests from groups booked.
2. Prepare and distribute Booking Recaps and Group Resumes for group bookings.

1. Organize and accompany familiarization trips and resort site inspections for clients as needed and entertain major clients of the resort.
2. Work closely with LHW to ensure Acqualina is considered for all sales and marketing opportunities etc.
3. Call upon Virtuoso and Signature agencies as well as other partner to nurture relationships.
4. Provide feedback and market information to DOSM on changing market conditions, including trends on the competition, as a result of sales activity and interaction with competitive hotel staff.
5. Work closely with DOSM on group inquiries providing rates and during negotiations to ensure the group is a good fit for the hotel over need dates.
6. Provide lead updates during weekly sales meetings and ensure GRC is always updated with pick up, cut off dates, booked dates, room nights and rates.  Also ensure GRC reflects budget for and variance for each month reported.
7. Create and execute regular communications as required to promote any tactical offers including group e-blasts to garner business over need dates.
8. Complete monthly and quarterly group production reports as well as recap of calls and market trends and intelligence obtained.  Monthly and quarterly reports should be done by the 5^th of each month for the previous month and quarter.
9. Participate in PST – Prime Selling Time to reach 20 prospecting calls per week.
10. Assist with the preparation of marketing plan components to include comp set analysis, SWAT, territory details.
11. Work closely with Operations Department and Director of Catering to deliver optimum service.

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW 

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies. Anticipates potential problems and reacts to disturbances and prohibited conduct.   Responds to emergency situations as needed.  

REPORTS TO: Director of Security and/or Shift Supervisor.

WORK ENVIRONMENT: Beach Club Area (Pool & Beach, Beach, Acquamarine Kids Camp Room area, Costa Grill)

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal:                    Food & Beverage, Pool & Beach (Boucher Brothers), Security

External:                   Resort Guest, Owners, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS 

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.

• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.
• Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions 

• Work a flexible schedule including weekends and holidays.

Desirable:

• 2 years of experience.
• Experience with computers.
• Ability to input and access information in the property management system computers.
• Experience in Hospitality Industry in similar position.
• Previous guest and residents relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 35-150 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 2 feet.
4. Remain in stationary position for 8 hours throughout work shift.
5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
6. Ability to walk extended periods of time.
7. Ability to running up the stairs

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW 

Monitors and patrols assigned areas to provide a safe environment for guests, residents and employees and to minimize opportunities for loss or damage.  Anticipates potential problems and reacts to disturbances and prohibited conduct.   Responds to emergency situations as needed.  

REPORTS TO: Director of Security and/or Shift Supervisor.

WORK ENVIRONMENT: All areas of Resort and surrounding property.

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Around fumes and/or odor hazards.
• Around dust and/or mite hazards.
• Around chemicals.
• Running
• A lot of walking
• Standing for long periods of time

KEY RELATIONSHIPS:

Internal:                    All Resort Staff.

External:                   Resort Guest, Resident Guest and residents/visitors, Police Department, Fire Department, vendors and contractors.

QUALIFICATIONS 

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.

• Ability to:
• Perform job functions with attention to detail,  speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest, resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.

Desirable:

• 2 years of experience.
• Experience with computers.
• Ability to input and access information in the property management system computers.
• Experience in Hospitality Industry in similar position.
• Previous guest and residents relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and first aid.
• Valid driver’s license.
• Excellent driving record.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 35-40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 2 feet.
4. 4. Remain in stationary position for 8 hours throughout work shift.
5. 5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
6. 6. Ability to walk extended periods of time.
7. 7. Ability to running up the stairs