Acqualina Management, LLC

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB DESCRIPTION

Position Title: Director of Operations

Reports To: General Manager

Supervises: In-Room Dining, Banquets, Kitchen, Costa Grill, Stewarding, Breakfast, Recreation, Walkthroughs, Beachfront Dinners, AcquaMarine Kids Program, Employee Cafeteria, the Guest Experience at Ke-uH and Il Mulino New York and additional areas as needed in the future.

FLSA Status: Exempt

Effective Date: October 2025

POSITION OVERVIEW

The Director of Operations is responsible for the In-Room Dining, Banquets, Kitchen, Costa Grill, Stewarding, Breakfast, Pool & Beach Recreation, Walkthroughs, Beachfront Dinners, AcquaMarine Kids Program, Employee Cafeteria, the Guest Experience at Ke-uH and Il Mulino New York and additional areas as needed in the future. This position ensures the seamless coordination of all operational outlets — including Banquets, In-Room Dining, Breakfast, Costa Grill, Pool and Beach Operations, Walkthroughs, HotSOS, and AcquaMarine — as well as oversight of all recreational areas and dining partnerships with Ke-uH and Il Mulino New York.  This person is expected to spend more than 60% of their time in guest-facing areas. Reporting directly to the General Manager, this role upholds Acqualina’s as well as  Forbes Five-Star LQA and AAA Five Diamond standards, fostering an environment of excellence, teamwork, and genuine hospitality.

QUALIFICATIONS

Essential Qualifications

1. Minimum of five (5) years of progressive management experience within a Forbes Five-Star or AAA Five Diamond hotel or resort. 2. Proven leadership in luxury hospitality operations, with success in team development, training, and performance management. 3. Strong knowledge of all service styles, including French, Russian, butler, and tableside service. 4. Demonstrated success in driving financial results, increasing average checks, and optimizing covers. 5. Experience managing multiple outlets and teams exceeding 50 employees. 6. Excellent communication and interpersonal skills with fluency in English, both verbal and written.  Multilingual capability (Spanish or Russian preferred). 7. Strong analytical and organizational skills, including familiarity with cost control, labor management, and P&L analysis. 8. Food Handling and Alcohol Awareness certifications required. As well as all other licenses needed to operate. 9. Proficiency with Micros POS, and Knowledge of Opera and HotSOS.

1. Advanced Wine Knowledge, Sommelier Certification Preferred.

Desirable Qualifications

1. Bachelor’s degree in Hospitality Management or related field. 2. Multilingual capability (Spanish or Russian preferred). 3. Certification in wine, culinary, or advanced beverage service. 4. CPR and First Aid certification. 5. Previous experience in In-Room Dining, Banquet, and/or Restaurant Management. 6. Creativity in guest programming, event design, and presentation.

CORE RESPONSIBILITIES AND EXPECTATIONS

- Provide leadership and oversight, ensuring flawless, Acqualina Standards as well as Forbes Five-Star ad LQA service standards.

- Act as operational liaison between Acqualina Resort and third-party operators (currently Ke-uH and Il Mulino), maintaining brand alignment and consistent service quality.

- Lead daily operational briefings, pre-shift meetings, and leadership line-ups to align objectives and inspire team engagement.

- Responsible for financial results of F&B outlets.

- Oversee scheduling, payroll, and labor forecasts to ensure cost efficiency while maintaining optimal service coverage.

- Anticipate and respond promptly to guest needs with personalized attention and professional empathy.

- Resolve guest concerns with discretion, ensuring satisfaction and reinforcing loyalty.

- Implement rain day plans and seamless transition of services based on guest demands.

- Oversee department budgets, forecasts, and expense controls for all assigned outlets.

- Develop ongoing experiences in collaboration with Marketing Team and Restaurant outlets.

- Inspire, coach, and mentor department leaders and team members to deliver excellence with consistency.

- Write the SOPs and update them as needed integrating Forbes 5, LQA, and daily checklists.

- Train the team on service excellence and correction action on the spot.

- Audit all areas under their responsibility to ensure they reflect 5 star standards from written items such as menus to presentation and service.

- Uphold the highest standards of safety, sanitation, and cleanliness in all operations front of house as well as back of house. Ensure full compliance of Florida Department of health regulations maintaining and inspecting all F&B areas continuously.

- Collaborate with the General Manager on annual strategic planning, capital expenditure (CapEx), and concept innovation.

- Lead BEO meetings and ensure event/meeting spaces are set up as expected and executed ensuring all events are well handled.

- Prepare detailed operational reports and performance analyses for review by the General Manager. To include inventory and provide recommendations on reductions, alternative 5 star vendors and other best practices.

-Ensure POS is up to date with all current items.

-Responsible for purchasing and selection of products that represent the brand.

-Assist reorganize F&B division, adjusting it to actual needs.

- Serve as Manager on Duty as assigned, representing the General Manager and ensuring continuity of leadership presence across all operations.  Greeting  arrivals that the GM is unable to greet on days off and when the GM is unavailable and they are on site.

- Perform other duties or special projects as required.

PHYSICAL REQUIREMENTS

• Must be able to stand or walk for extended periods in a hot environment. • Must be able to lift up to 25 lbs. and occasionally move heavier objects with assistance. • Must maintain professional appearance and composure at all times.

PERFORMANCE STANDARDS

• Forbes Five-Star and LQA compliance. • Guest satisfaction scores and repeat-guest engagement. • Revenue and cost management targets. • Employee satisfaction and retention rates. • Consistency of operational excellence across all supervised departments.