Acqualina Management, LLC

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

JOB OVERVIEW:

Train and inspect the performance of assigned Room Attendants and Turndown Attendants and Floor Attendants, ensuring that all procedures are completed to the resort's standards.  Assist where necessary to ensure optimum service to guest and residents.

REPORTS TO: Director of Housekeeping, Assistant Housekeeping Director, Housekeeping Manager

SUPERVISES:        Room Attendants, Floor Attendants

WORK ENVIRONMENT: Guest Rooms, Guest and Service Corridors, Housekeeping Office.

KEY RELATIONSHIPS:

Internal:                    Executive Housekeeper, Assistant Manager, Floor Managers, House Person, Linen/Laundry Staff, Rooms Control, Engineering.

External:                   Hotel guests/visitors.

QUALIFICATIONS

Essential:

• 2 years of experience with guest room & suites inspection.
• Knowledge of proper cleaning techniques, requirements and use of equipment.
• Knowledge of proper chemical handling.
• High school graduate, some college.
• Fluency in English both verbal and non-verbal.
• Compute mathematical calculations.
• Ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Ascertain departmental training needs and provide such training.
• Direct performance of staff and follow up with corrections when needed.

Desirable:

• High school graduate.
• Supervisory experience.
• Fluency in a second language, preferably Spanish.
• Previous guest and resident relations training.
• Ability to input and access information in the property management system/computers.

PHYSICAL ABILITIES

Essential:

1. 1. Exert physical effort in transporting 40 pounds.
2. 2. Endure various physical movements throughout the work areas.
3. 3. Reach 6 feet
4. 4. Remain in stationary position for 5 minutes throughout work shift.
5. 5. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guest and residents’ needs, respond promptly and acknowledge all guest and residents, however busy and whatever time of day.
• Maintain positive guest and resident relations at all times.
• Resolve guest and resident complaints, ensuring guest and resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of resort and departmental daily activities.
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staffs have reported to work; document any late or absent employees and report the information to Housekeeping management for further action.
• Assist with coordinating daily breaks for assigned staff.
• Prepare and distribute assignment sheets to assigned staff and review priorities in daily pre-shifts in accordance with Housekeeping management guidelines and supervision.
• Assign designated guest and resident room keys and beepers to the appropriate staff.  Maintain accurate record of such and ensure security of keys.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift with the assistance of the Housekeeping dispatcher.
• Inspect supply levels of floor closets and report back to Housekeeping management. Subsequently assign designated personnel to rectify any deficiencies if deemed appropriate.
• Check Room Attendant's carts/baskets and lobby attendant closet for proper supplies, neatness, cleanliness and mechanical problems. 
• Inspect rooms cleaned by assigned Room Attendants, using designated checklist. Directly contact Room Attendant and relay any deficiencies to be corrected. Report the information to Housekeeping management for further action.
• Update room status after approving cleanliness and condition in accordance with departmental standards with the assistance of the Housekeeping dispatcher.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status, communicate accordingly.
• “Mark” dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendant's have changed bed sheets.  Counsel Room Attendants on any discrepancies. Report the information to Housekeeping management for further action.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.  Directly contact respective personnel and relay any deficiencies to be corrected. Report the information to Housekeeping management for further action.
• Complete work orders for minor maintenance repairs and contact Engineering directly for urgent or major repairs.
• Conduct training of staff as assigned and directed by Housekeeping Management.
• Provide feedback on staff performance to Housekeeping Management.
• Report disciplinary problems to Housekeeping Management and participate in the counseling of employees pending circumstances.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.  Review status of assignments and any follow-up action with Housekeeping Management and/or oncoming lead room attendant.
• Check P.M. reports for accuracy and completeness.  Complete night counts in accordance with departmental standards.

SECONDARY JOB FUNCTIONS

• Assist in other areas of Housekeeping as assigned.
• Attend designated meetings.
• Inspect Public Area of the Resort (including Lobby and Restrooms).
• Inspect all Rest Rooms (resort/staff) and check for proper supplies.
• Inspect organization and cleanliness of the Housekeeping department and the resort.